website
This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

*Free Shipping on all Halloween Shop Packs & Sets, Automatically applied at checkout.

Buy Now Pay Later with Afterpay

Stance Support

FAQS

CONTACT US

KEEPING PEOPLE STOKED

CONTACT INFO

Email: cs@stance.ca

Call: 1-(888)-851-0099

HOURS

Mon-Fri 9am-5pm PST

If you have any questions or concerns, do not hesitate to contact us to assist. We'll make sure we keep you stoked.

FAQ

PROMOTIONS

FREE SHIPPING ON ALL HALLOWEEN SHOP PACKS & SETS. Discount applied at checkout. No code needed. C.A. orders only. Discount not valid on previous purchases. While supplies last.

FREE STANDARD SHIPPING on orders over $75 Valid on all CA orders only. No code needed.

*Some exclusions apply. Discount code does not apply to sale items, packs, gift cards, subscription or other select merchandise.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept MasterCard, Visa, American Express, Discover, ApplePay, Google Pay, Paypal and Afterpay.

HOW WILL I KNOW HOW MUCH MY ORDER WILL COST?

Just add items to your basket and then click "checkout." As you get into the checkout process, you will see your order total at the bottom, based on the cost of your items, and the destination address.

DO YOU PROVIDE GIFT WRAPPING OR CAN I INCLUDE A NOTE WITH MY ORDER?

We do not offer gift wrapping at this time.

WHAT IS YOUR WARRANTY POLICY?

Timebomb Trading Inc. (Stance) warrants solely to those consumer purchasers (“purchasers”) who, for their own use or use by another consumer end user, purchase the Stance® branded products (“Products”) directly from an authorized seller (“Authorized Seller”) that the Products manufactured by Stance are free from defects in material and workmanship for a period of 30 days from the date of purchase.

 

This warranty covers normal use only of the Products. Stance will not assume responsibility for any failure of the Products incurred by misuse, abuse, neglect or exposure to a substance or an environment that degrades the Products. Normal wear of the Products is not considered to be a defect in material and workmanship.

 

Products considered to be defective must be returned to the Authorized Seller from which the Products were originally purchased or issued with the original purchase receipt or issuer’s invoice record. Our policy is to honor Product warranties only on Products purchased from an Authorized Seller of Stance® Products and only when accompanied by the original purchase receipt or proof of purchase. If Products are purchased from an unauthorized seller this limited warranty will not be valid.

 

Defective Products will be repaired or replaced at the discretion of Stance. Any replacement will be for the same style and size of the returned defective Products.

 

This is a limited warranty. The obligations set forth in the preceding paragraphs are Stance’s sole obligation and the purchaser’s exclusive remedy. Stance makes no other express warranty. Any implied warranty of merchantability or fitness for a particular purpose that may be applicable to the Products is limited in duration to the duration of this limited warranty. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

 

Stance shall not be liable for any direct, or indirect, incidental or consequential damages even if it has been advised of possibility of such damages. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

 

This limited warranty shall be governed by, and construed and interpreted in accordance with, the local laws of the Canada (without application of its conflicts of laws principles), except only to the extent replaced or precluded by other law of mandatory application. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

100% CUSTOMER SATISFACTION GUARANTEE

We’re so sure you’ll love our underwear, socks, t-shirts, face masks and hoodies that if you don’t, we will give you your money back on your first t-shirt, or first pair of underwear or socks purchased from stance.ca!


Here's how it works:


You have 90 days from date of purchase to receive a refund for your underwear, socks, bralettes, intimates, or t-shirts if you don't like them. Take a photo of the product that you weren’t stoked on and email the photo to our KPS team at cs@stance.ca within 90 days of your purchase. Along with the photo, include the product name, your name, your email, and reason for requesting a refund .You will receive a confirmation email from KPS notifying you that your refund has been processed and you will receive a refund to the original form of payment within 7-10 days (depending on your bank). This 100% Customer Satisfaction Guarantee only applies to your first individual t-shirt, or pair of socks or underwear that you have purchased on stance.ca.

Have questions or concerns? Email us at cs@stance.ca

Stance reserves the right to change this policy at any time.

IS STANCE RESPONSIBLE FOR TAG REMOVAL DAMAGE?

We are not responsible for damage as a result of tag removal and cannot replace any socks, underwear, or t-shirts with this issue. Please be careful when removing the tags.

WASHING & CARE

T-Shirts: We recommend washing in cold water on gentle cycle. Do not bleach or add fabric conditioner. Wash dark colors separately. Tumble dry low. Use a cool iron, and do not iron print. Do not dry-clean.


Socks: We recommend washing your socks on delicate, inside out, with like colors. We also recommend trying to keep your socks out of the dryer to protect the delicate fibers of the sock. We use premium materials and the heat from the dryer can damage these fibers and prevent the socks from lasting as long as possible.


Underwear: We recommend washing your Stance underwear on delicate, in cold water and with like colors. Line dry or tumble dry low.

*Do not iron the underwear or dry them on high. The heat can damage the delicate fibers. This will affect the feel and will prevent the underwear from lasting as long as possible.

Stance is not responsible for any damage as a result of ironing, dryers, or improper washing.

DO YOU RE-STOCK STYLES THAT ARE OUT OF STOCK?

We sometimes re-stock popular styles that sell out quickly. The majority of items that sell out are replaced with the new styles from upcoming seasons.

DO YOU OFFER ANY DISCOUNTS?

We are unable to discount on our website due to agreements we have with our retailers. We do offer promotions from time to time, so sign up for our newsletter so you can be the first to know! Some exclusions apply. Discount code does not apply to sale items, packs, gift cards or subscription.

RECALL

STANCE KIDS REINY SZN MID-CUSHION CREW SOCKS RECALLED DUE TO POTENTIAL CHOKING HAZARD

Last updated: 2022-02-09

Summary
Product: Stance Kids Reiny Szn Mid-Cushion Crew Socks 
Issue: Consumer products – Choking hazard  
What to do: Immediately stop using the recalled socks and contact the company to receive a store credit.

Affected Products 
This recall involves the Stance Kids Reiny Szn Mid-Cushion Crew Sock sold in size Medium (UPC: 19107481113) and size Large (UPC: 190107481120). The UPC codes can be located on the back of the sock’s hangtag.  These combed cotton blend socks are brown with a black heel and toe, have a reindeer image on the socks, with gold jingling bells attached around the ankle of the socks.  

Issue
The bells on the socks may detach posing a potential choking hazard to young children. 

As of January 31, 2022, the company has received no reports of incidents or injuries in Canada. 

What you should do
Consumers should immediately stop using the recalled socks and contact Stance Inc. for instructions on how to return the product for a store credit.  
For more information, consumers can contact Stance Inc. by telephone toll free at  1-888-851-0099 from 9 a.m. to 5 p.m. PT, or by email (cs@stance.ca).
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form
(https://www.canada.ca/en/health-canada/services/consumer-product-safety/advisories-warnings-recalls/report-incident-involving-consumer-product.html).

This recall is also posted on the OECD Global Portal on Product Recalls website (http://globalrecalls.oecd.org/). You can visit this site for more information on other international consumer product recalls.

Additional Information
Number Sold: The company reported 325 units were sold in Canada.

Time Period Sold: The affected products were sold between November 2021 and December 2021.

Place of Origin: Manufactured in China

Published by: Health Canada
Audience: General public
Identification number: RA-63909
Date modified:2022-02-09

ACCESSIBILITY

Our Commitment to Accessibility


Timebomb Trading Inc (Stance). is committed to making our website's content accessible and user friendly to everyone.


If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please call our Customer Service team at 1-(888)-851-0099 or email our team at cs@stance.ca, include “Disabled Access” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement.


We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.

INNOVATIONS

WHAT IS BUTTER BLEND™?

Because no other fabric proved soft enough, we invented our own. Behold the silky smooth perfection of Stance's proprietary Butter Blend™ technology, our sustainably sourced fiber innovation that delivers on the promise of softness superiority.

WHAT IS INFIKNIT?

INFIKNIT is Stance’s proprietary fiber blend that delivers our most durable fabric to date. Products with INFIKNIT will last at least 5x longer than products without it.


The nylon used in INFIKNIT has a higher filament count which is a dense, more compact nylon yarn that gives it higher tensile strength. The extrusion process of our Infiknit nylon adds a substantial level of texture to the nylon that cannot be seen by the naked eye but increases abrasion resistance significantly.


We’ve added INFIKNIT into areas that experience the most friction. For casual products, it’s in the heel and the toe. For performance products, it’s in the heel, toe

and forefoot and sometimes the ankle.


How can I tell a sock has Infiknit?

Areas with INFIKNIT will have a distinguishable contrasting twist, so you will be able to see this in the sock. In addition, we’ve added the logo to the inside of the

sock welt.


Is Infiknit Comfortable?

INFIKNIT was developed to be indistinguishable from a regular sock, the only difference is its increased durability.


Infiknit Guarantee

We stand by our Infiknit product. So much that we are guaranteeing it for life. No catch. If it rips, tears, or develops a hole, we’ll send you a new pair. If you have an issue, follow the steps below and we will replace it.


Here's how it works:


Send an email with the subject line “Infiknit Guarantee” to cs@stance.ca Please include the following information:

Your first and last name

Your order number or picture of your purchase receipt

Your shipping address

Photos of all the information on the inside cuff of the sock. If the item is INFIKNIT it will have the logo on the inside cuff. If you do not see the logo this item is not INFIKNIT and falls under the standard 30 day warranty.

Photo of the entire pair


A KPS (Keeping People Stoked) representative will review your claim and respond as soon as possible. If your claim is approved, we will offer a replacement pair in the same style with free standard shipping. If the style is no longer available, we will offer a pair of your choice of equal value. Please allow four to six weeks for processing.



Please refer to our terms and conditions for any additional information.

MEDIA AND SPONSORSHIPS

HOW CAN I SUBMIT A MEDIA INQUIRY?

For media inquiries, please email cs@stance.ca

HOW DO I BECOME A STANCE VENDOR?

Looking to become a Stance vendor? Please send the following information about your store to cs@stance.ca, and we will get it to a sales rep in your area.


Name of your Store

Where you are located (address) Other brands you carry

Contact Information

HOW CAN I GET SPONSORED BY STANCE?

Our sponsorship focus is with the group of individuals we're currently working with. We have a pretty full house right now, so we're not looking to add anyone else to our team at this time. Thank you for your interest and stay stoked!

WILL STANCE SPONSOR OUR EVENT?

As much as we would love to support all events, we must maintain a certain level of discipline so we don't over-extend ourselves and our capabilities. Feel free to email us at cs@stance.ca and we will review all inquiries to see if we can participate.

GIFT CARDS

WHERE CAN I PURCHASE A STANCE GIFT CARD?

Stance eGift Cards can be purchased on Stance.ca domestic orders, and will be delivered via email.

WHERE CAN I REDEEM A STANCE GIFT CARD?

Stance eGift cards is redeemable for merchandise on Stance.ca CA Orders.

HOW MUCH MONEY CAN I PUT ON A STANCE GIFT CARD?

You can purchase a Stance Gift Card for a value between $15 and $250.

DO STANCE GIFT CARDS HAVE AN EXPIRATION DATE?

No, there are no expiration dates or service fees, and gift cards do not decrease in value if unused.

CAN I RETURN OR EXCHANGE A STANCE GIFT CARD FOR CASH?

Stance Gift Cards cannot be returned, redeemed or exchanged, except where required by law.

WHAT HAPPENS IF I USE A STANCE GIFT CARD ON A PURCHASE TOTAL THAT IS LOWER THAN THE VALUE OF THE GIFT CARD?

Upon redemption, any unused balance will remain on the gift card for future purchases.

WHAT DO I DO IF SOMEONE DIDN'T RECEIVE MY E-GIFT CARD?

If the recipient didn't receive an email containing their e-gift card, contact KPS for assistance. Please be prepared to provide your order number and the email address of the recipient.

ARE STANCE GIFT CARD SALES FINAL?

Yes, all purchased Stance Gift Cards are final sale.

HEROES PROGRAM

WHO BENEFITS FROM THE PROGRAM?

CA Nurses, Military, and First Responders. You are eligible if any of the below titles apply to you:


Nurses

Registered Nurse (RN)

Certified Nursing Assistant

Licensed Practical Nurse (PN/LPN)

Licensed Vocational Nurse

Vocational Nurse

Registered Prof Nurse

Public Health Nurse

Professional Nurse

Practical Nurse

Certified Nursing Assistant

Certified Nurse Midwife

Certified Nurse Practitioner

Military

Service Member

Retiree

Veteran

Military Spouse

Military Family


First Responders

Firefighter

Police Officer

EMT

911 Dispatcher

HOW CAN I LEARN MORE ABOUT THIS PROGRAM?

To learn more about the program, please visit the Heroes Program page.

HOW DO I ACCESS THE DISCOUNT?

If you already have an Id.me account, continue shopping Stance as you normally would. Once you are ready to check out, go to your cart and select “Apply Promo Code or Id.me Discount,” and then select “Verify with Id.me.” You will log into your Id.me account from there. Your discount will be displayed after you are verified.


If you do not already have an Id.me account visit Id.me's website and click My Account to create an account with Id.me. Once your Id.me account is created, return to Stance and check out. Once you are in your cart, select "Apply Promo Code or Id.me Discount," and then select "Verify with Id.me." The discount will be shown in your cart once you have been verified.


You can also create an Id.me account within the Stance checkout. Follow the directions above then follow the prompts on the screen in your cart.

RETURNS

CAN I RETURN ITEMS PURCHASED AT A RETAILER?

We can only accept returns and process refunds for items purchased at stance.ca.

Customers can return items purchased on Stance.ca within 30 days of the original purchase (or within 30 days of receiving an online order) for a full refund, an exchange, or an in store credit, with the exception of face masks.


To be eligible for a refund, returned merchandise must be unwashed and unworn with the original hang tags attached or in the original packaging in the case of underwear. All garments are subject to inspection.


A valid proof of purchase (e.g. original receipt, email order confirmation) and the credit card used at the time of purchase (for credit card transactions) will be required to process a refund.


Returns accompanied by a gift receipt can be exchanged or refunded as a store credit for the transaction price indicated on the gift receipt.

We only offer gift cards or exchanges for online return orders purchased using PayPal.

DO YOU OFFER FREE SHIPPING ON RETURNS?

At this time we are unable to offer free shipping on returns or provide shipping labels.

AM I ABLE TO EXCHANGE A GIFT?

Unfortunately at this time we are only able to process refunds and not exchanges. Upon returning the item(s), the original credit card or PayPal will be refunded and the items can be replaced with a new order. We are working hard to create a seamless exchange process in the near future.

HOW LONG WILL IT TAKE TO PROCESS MY RETURN?

Refunds are processed within 7 days from the time the package arrives at our warehouse. Depending on your bank, please allow 7 to 10 days from the time the return is processed for the refund to be reflected in your account.

WHAT IS YOUR RETURN POLICY?

Customers can return items purchased in a Stance operated retail store or on Stance.com within 30 days of the original purchase (or within 30 days of receiving an online order) for a full refund, an exchange, or an in store credit, with the exception of face masks.


To be eligible for a refund, returned merchandise must be unwashed and unworn with the original hang tags attached or in the original packaging in the case of underwear. All garments are subject to inspection.

A valid proof of purchase (e.g. original receipt, email order confirmation) and the credit card used at the time of purchase (for credit card transactions) will be required to process a refund.


Returns accompanied by a gift receipt can be exchanged or refunded as a store credit for the transaction price indicated on the gift receipt.


We only offer gift cards or exchanges for online return orders purchased using PayPal.


In order to be processed, returned items must adhere to the following packaging requirements:


Socks

Socks must be unworn and still have the tags attached.


Underwear

Men's and boys' underwear must be unopened in the original packaging.


Intimates

Women's intimates must be unworn, in the original packaging, with the tags attached.


T-Shirts

T-Shirts must be unworn and still have the tags attached.


Face Masks

Face masks may not be returned.


Product Image Disclaimer: Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise. Please contact us with any questions about the color, material, or size of any item before purchasing.

AM I ABLE TO PROCESS AN EXCHANGE?

At this time we are unable to process exchanges. Orders purchased on stance.ca can be returned for a refund to the original form of payment.

SHIPPING

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Where does my order ship from?
All orders ship from our exclusive distributor located in Burnaby, BC. 

How long does it take to receive my order?
Orders are typically processed within one business day. Canada Post usually delivers within 3-10 days after taking possession of the package, depending on your proximity to our distributor in Burnaby, BC.

Do you offer free shipping?
We offer free ground shipping on orders over $75. The cost will automatically be discounted upon checkout. 

Can I ship outside of Canada? 
Unfortunately Stance.ca is only licensed to sell and distribute within Canada. We do not ship internationally.  

WHERE DOES MY ORDER SHIP FROM?

All orders ship from our warehouse located in Burnaby, BC. Please allow one to two business days for your order to process.

DO YOU OFFER FREE SHIPPING?

We offer free ground shipping on orders over $75. The cost will automatically be discounted upon checkout.

SHOPPING BAG

No more products available for purchase

Your cart is currently empty.